Refund Policy

Every new IG IPTV subscription is covered by a 7-Day Money-Back Guarantee. If our IPTV UK service doesn't meet your expectations within the first 7 days of activation, you can request a full refund — no long forms, no awkward questions.

To qualify for a refund, all of the following must apply:

• The request is made within 7 days of your activation date.
• You have raised at least one support ticket so our team had a chance to resolve any technical issue.
• The subscription has not been used in violation of our Terms (no resale, sharing or abuse).
• The plan was purchased directly from igiptv.net, not from a third-party reseller.

Email support@igiptv.net from the address used at checkout with the subject line "Refund Request" and your order ID. Our team will review the request and respond within 24 hours.

• Requests submitted after the 7-day window has expired.
• Renewals of an existing IG IPTV subscription.
• Issues caused by your own internet connection, ISP throttling, VPN misconfiguration or end-device hardware.
• Accounts suspended or terminated for breach of our Terms.
• Subscriptions purchased from unauthorised resellers.

Most playback or buffering issues on our IPTV UK service can be resolved quickly by our support team. Before requesting a refund, please contact us so we can diagnose and fix the problem — in the vast majority of cases the service is back to perfect within minutes.

Refunds will not be issued where there is evidence of fraudulent payment, chargeback abuse, credential sharing, reselling or any breach of our Terms & Conditions. Such accounts are suspended immediately and forfeit any refund eligibility.

Approved refunds are processed within 3–5 business days. Depending on your bank or payment provider, the funds may take an additional 2–7 business days to appear on your statement.

Our support team is available 24/7. Reach us via WhatsApp, Telegram or email at support@igiptv.net — we'll always try to fix things before issuing a refund.